Prepare Your Art
You are responsible for giving us as close to print-ready artwork as possible. If you need us to adjust or aid in the preparation of any artwork, we do so at a rate of $100/hour. We’ve listed all of our requirements and step-by-step instructions here.
All files must be at least 300 ppi or Vector Format. If your file is not 300 ppi, you cannot just increase the resolution of the file. This is called “upsampling” and will result in a blurry image. If you are creating your file in Adobe Illustrator or another Vector-based software, just size your image to the size you want it to print.
Please Note: 3 or more color changes is no longer considered the same design!
Half Tones: Please allow us to halftone the images for you. If we do not control the halftones, we cannot guarantee the quality of the print. We do understand that some designs are complex and will require separation fees, as a client you may be inclined to try to separate or halftone the image yourself to try to keep your cost as low as possible. Unfortunately this does not work. Our computers in the art department are calibrated to set the halftones specifically for the films and screens that we use for printing. Often times if you try to separate or halftone the image yourself it may cause more art charges than you would have originally incurred.
Accepted File Types
We accept the following File Types:
- Illustrator (.AI)
- Vector (.EPS)
- Photoshop (.PSD)
- JPEG
- TIFF
We prefer .AI or .EPS files first because Vector images can be scaled without affecting quality. We prefer .PSD or .PDF second & .JPG or .TIFF last.
Size Your Design
Your design should be sized to the size it should be printed. If you want your print to be 10″ wide, please be sure the actual design within the file is 10″ wide, not just the background of your design file.
IMAGE PLACEMENT
Slight variations can be expected with regard to image placement. We cannot guarantee that each image will be printed at the exact same distance from either the seam or collar on every individual garment. Every shirt manufacturer has their own variance allowance. As printers, we are bound by this limitation and will always do the best we can to help make the print as close to the same as possible. Luckily, this is nothing major and the differentiations will be negligible.
Convert Your Text to Outlines
If you are creating your file in Adobe Illustrator, you will need to choose “Create Outlines” on all your text. This allows us to open the file without requiring the font.
Printed/Sewn In Tag Information
It is required by the US Government that the following information be included in all garments:
- Size
- % of Material
- Country of Origin (for the garment, not your brand)
- Care Instructions
These are non-negotiable. We cannot list “Printed in the US” or “Processed in the US” instead of listing what country the shirt is manufactured in, it *must* have the country information on the garment. If you are unaware of the information needed for the shirts you are ordering, please leave your tag files editable and add place holders for the information. When you submit your artwork, please submit the editable tag file (PSD or AI) as well as the fonts used to create the tag. The fonts are very important as we cannot edit fonts we don’t have.
To find out more about these rules, please visit this resource called: Threading Your Way Through the Labeling Requirements Under the Textile and Wool Acts
Picking Your Colors
We provide a standard pallet of colors (21 Basic colors) where there there is no charge of PMS Matching.
We also offer Pantone® Color matching for specific colors. Each PMS color is $35 under 500 shirts and $90 over 500 shirts. We use the Pantone® Solid Coated color book for our PMS codes. We do match Uncoated colors but do not guarantee them as all screen printing ink is slightly satin in gloss. Uncoated colors are matte and have no gloss at all. Adobe programs come out of the box with the Pantone® Solid Coated library in both Photoshop and Illustrator.
For the most part your computer monitor will provide an accurate interpretation of PMS colors but no monitors are the same. The best way to do this, and the most accurate way, is to purchase a Pantone Plus Series Solid Coated Formula Guide. This can be purchased as part of the set (Coated and Uncoated) through Amazon for $133+ shipping. The reason why it’s best to buy the book, once again, is the Pantone® guide on your version of photoshop is still using your color calibration, and will not necessarily be accurate.
COLOR MATCHING
Colors look different on every computer screen which is why we use the Pantone Solid Coated System to match our colors. If you have access to them, send us the Pantone Solid Coated numbers you want for your design. It will allow us to match your colors as accurately as possible.
If you don’t know your Pantone color, our design program will provide us with the closest-matched Pantone number. You’ll see these colors in your mockup before we ever print with them.
Exact color matching is not guaranteed.
Max Imprints
Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges. Be sure to check the specific product page for “Size Specs” specific to that garment. NOTE: Any print that goes over a seam can result in imperfections in the print. (Which can be very cool-looking, if you’re into that.) Our Max imprint area on any garment is 15″x17″ which is pretty big. Grab a ruler and check it out.
ARTWORK APPROVAL
We ask that you give the final artwork approval within 24 hours of receipt to avoid delays. You are responsible for checking anything and everything including colors, placement, size, and spelling. It's your design! We won’t know what’s wrong and what’s not.
OVER ZIPPER/SEAM/COLLAR
Yes, we can do over-zipper/seam/collar printing. However, please be aware that these print areas are more likely to house errors. The ink can build up and look “bubbly” rather than smooth and sleek. For that reason, we do not guarantee this type of printing will be without imperfections.
WATERBASE FADING
Due to the water-based printing process, there is a possibility of fading after the first wash. We recommend washing the garments before wearing them.
DISCHARGED GARMENTS
Due to the process of discharging garments, we must INSIST that our customers wash all discharge garments before wearing them.
PAYMENT
All jobs require 50% of the full invoice amount up front before we order your garments and begin printing. Under certain circumstances and for first-time clients, we reserve the right to require 100% of the payment upfront.
SALES TAX
By law, we are required to have Blank Certificates of Resale from all clients who are reselling their garments to customers. If you do not have a Blank Certificate of Resale and are in the state of Tennessee you WILL be charged 9.25% Sales Tax.
MINIMUMS
Our print minimums are listed individually by garment type. Anything lower than these amounts is subject to additional fees & costs.
TURNAROUND TIMES / DEADLINES
Our current turnaround time averages 8-10 business days from the day we receive your payment. Numerous things can alter this time frame, including delays in approving our mock-up, any extra services (hang tags, etc.) and any changes made after the initial approval. If you have a deadline you need to meet, it’s important to let us know about it right from the beginning. We are pretty flexible and your business is important to us.
We are not responsible for:
-Delays in shipping from our garment distributors
-Delays in shipping caused by UPS
-Delays caused by extreme weather or natural disasters
RUSHED ORDERS
If you need your order before our average turnaround time, there will be extra costs involved.
Within:
7 days we require 5% extra of your total order
6 days- 10%
5 days- 15%
4 days- 20%
3 days- 25%
2 days- 50%
For next-day printing, we require 100%.
We require payment upfront for rushed orders, just like with regular orders.
Keep in mind, this doesn’t include shipping time. Rushed shipping is also subject to applicable fees.
OUT OF STOCK
From time to time, our distributors will be out of stock of certain garments. We’ll try and find it through another distributor, but will not be held responsible if we cannot do so. In the event that you’ve already paid, you’ll be refunded in full.
RESTOCKING FEE
If you change your mind about the garments you want for your job and we have to return merchandise to the distributor we must be notified within 30 Days of when we ordered them and there will be a 20% restocking fee. The percentage is derived from the cost of the garments only, not the job total.
QUOTES and Re-Order Pricing
Our quotes are good for 30 days. Pricing fluctuates frequently so we must keep quotes to a minimum. This works the same for re-orders. If you're re-ordering a job from over 30 days ago and pricing has changed you will not get the same price you had before.
MANUFACTURER DEFECTS
We are not responsible for any manufacturer defects on any garment (holes in garments, sewing errors, etc). Though, we normally catch them and return them to the distributor for a refund.
PROOFS AND SAMPLES
Our mockup is the only standard proof we provide at no cost.
On-press proofs are available for certain jobs and we reserve the right to negotiate that during the quoting stage of the job.
We do not offer physical samples.
MISTAKES
We take great care to ensure that everything we put out is a quality garment. All of our customers are valued customers and we’d like to keep you around! In the event that you do find something wrong, let us know. We allow a 72-hour (from the time you receive your goods) window to be informed of errors and are not responsible for items that have already been sold or distributed. We don’t offer reprints on singular misprints or items with manufacturer defects but will happily give you a credit on your next order for the error. If an exact amount of garments is required we suggest ordering a higher number of garments for spoilage. The industry standard spoilage rate on orders is 3% of the entire order but we typically operate under 1% on all of our jobs. The sales team would be happy to discuss this further if you need assistance.
SOCIAL MEDIA SHARING
We love to stay connected with our customers through various social media outlets like Facebook, Twitter, Instagram, etc. This oftentimes means posting pictures of the awesome designs we print as they come off the presses. We also like to show off our hard work on our own website and blog. Therefore, we assume it’s OK to share photos of your garment unless otherwise told. If you’d prefer to keep yours under wraps, no problem.
HOLIDAYS
We like to let our employees enjoy the holidays and for that reason, we are closed 11 days of the year. If you place an order around these times, there is a chance of a slight delay.
Your sales rep will let you know if your order will be affected at all.
We will be closed for the following holidays:
New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
The Day After Christmas
New Year’s Eve
New Year's Day
CANCELLATIONS AND RESTOCK FEES
Canceling your order for any reason before production has begun will result in a restocking fee in the amount of 15% of your order total. If you cancel after production has begun, you will be subject to the 15% restocking fee plus the price of any garments that have been printed.
OVERRUNS AND UNDERRUNS
Overruns and Underruns do happen; it’s just the nature of the screen-printing business.
Overrun example:
You order 100 shirts. We order 4 extra shirts from our distributor so we can work out the intricacies of your design, but we nail it on the first try. We’ll print the 4 shirts and throw them in with your order. Voila! A few bonus items for you at only the cost of the garments cost.
Underrun example:
You order 100 t-shirts. Corrections have to be made to your screens after production has begun and only 97 are successfully printed. You will be refunded the pro-rated amount of 3 t-shirts. We will not order 3 more shirts to complete your order.
In extreme circumstances, we will order more garments to be printed but only if that amount totals 5% of your order or 10 garments, whichever is greater.
SHIPPING
Our preferred shipping provider is UPS. The shipping map here can give you an estimate of how long it will take for your package to arrive via UPS standard ground shipping. Your sales rep will provide you with a tracking number as soon as your order has left our door.
Rushed shipping is available but is subject to fees. We cannot be held liable for shipping errors once UPS has picked up your order.

